PB
Philip B

1 reviews | Active since May 2016

29 Jan 2019, 18:56

Vitality drive is a time wasting feature than mostly does not work.

Every month i am supposed to get a review of my driving behaviour and evey month is does not work. They have sent technicians (twice) and the tracker works fine. It seems their IT data does not pull through. I complain and they sometimes manually pull the data through after many emails of them first telling me its my tracker. This product is annoying and frankly would not recommend it. Even now the data does not come through and ill have to go through the whole process again of educating their call centre staff who will ask me to schedule an appointment for a tracker, then the tracker people will say there is nothing wrong, then they will contact the IT administrator blah blah. The thing doesn't work - Full stop.

0
Replies (2)
Discovery Insure
Discovery Insure's reply30 Jan 2019, 09:28
Official
Good day Philip

Thank you for raising your concerns. 

The matter has been taken up with the relevant team. A resolution is underway.
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give the opportunity to remedy the problem and help to improve our service further.

Additional information will be given to you directly.

Regards
Discovery Insure
PB
Philip B's update05 Feb 2019, 08:12
Reviewer Update
and still no change. My points don't get shown, i miss out on the savings at their partner stores. For example, if you are on the programme, you get tiered discounts from Tiger Wheel and Tyre. However, if your points do not allocate you are left on the wrong tier and then you get lower discounts. This has been going on since i had the Vitalitydrive in 2014 April.