EB
Emile B
1 reviews | Active since Aug 2025
21 Jan 2026, 08:17
Vitality Drive is a ****
I have been with Discovery for almost a month, having such a terrible experience with the Vitality drive tracking, the tracking simply does not work and I the customer get penalised. I tried reaching out over the mess of an app, but its always the same AI generated reply stating the settings required for the app, which all my settings are in order. The tracking works 10% of the time if you are lucky. The sales person tells you how much you can save with Vitality drive, but in reallity you get a broken app and tracker that serve no purpose.
Helpful (0)
Replies (4)0
Replies (4)EB
Emile B's updateReviewer Update
21 Jan 2026, 08:48First reply is AI generated again, really shows the problems I have been having to get in contact with them. Really do not feel valued as a customer at this point.
EB
Emile B's update21 Jan 2026, 08:48
Reviewer Update
First reply is AI generated again, really shows the problems I have been having to get in contact with them. Really do not feel valued as a customer at this point.
EB
Emile B's updateReviewer Update
21 Jan 2026, 10:32The device states that it is linked on the app, I have 5G coverage over my routes to work. I drive on main roads with good connections. If your app doesn't work in Gauteng's business districts, its fair to say that it is a ****. I don't understand how everything on my phone works and my connection is solid in all aspects accept in your app. It makes no sense, one day it records with no problems, the next day it is a uncovered trip on the same route. I only get trip recording notifications 15min into my drive, then it only records for less than a minute. Why not give me the option to manually record my trips?
EB
Emile B's update21 Jan 2026, 10:32
Reviewer Update
The device states that it is linked on the app, I have 5G coverage over my routes to work. I drive on main roads with good connections. If your app doesn't work in Gauteng's business districts, its fair to say that it is a ****. I don't understand how everything on my phone works and my connection is solid in all aspects accept in your app. It makes no sense, one day it records with no problems, the next day it is a uncovered trip on the same route. I only get trip recording notifications 15min into my drive, then it only records for less than a minute. Why not give me the option to manually record my trips?
EB
Emile B's updateReviewer Update
21 Jan 2026, 11:19So the shortcomings of the app and Vitality drive sensor penalises the customer? Just making sure that I have that right, very strange business model. I see this is a widespread problem with a lot of the users, are you planning to resolve the shortcomings that are clearly affecting a lot of people?
And as I stated, its not a dip in connection, the app simply does not work at all most of the times. I understand if there are faults here and there, but it only works 10% of the time. I have used my car without the application even recording trip as uncovered at all, so I believe it is fair to say it is a clear problem on your end, and we the customer are being punished.
And as I stated, its not a dip in connection, the app simply does not work at all most of the times. I understand if there are faults here and there, but it only works 10% of the time. I have used my car without the application even recording trip as uncovered at all, so I believe it is fair to say it is a clear problem on your end, and we the customer are being punished.
EB
Emile B's update21 Jan 2026, 11:19
Reviewer Update
So the shortcomings of the app and Vitality drive sensor penalises the customer? Just making sure that I have that right, very strange business model. I see this is a widespread problem with a lot of the users, are you planning to resolve the shortcomings that are clearly affecting a lot of people?
And as I stated, its not a dip in connection, the app simply does not work at all most of the times. I understand if there are faults here and there, but it only works 10% of the time. I have used my car without the application even recording trip as uncovered at all, so I believe it is fair to say it is a clear problem on your end, and we the customer are being punished.
And as I stated, its not a dip in connection, the app simply does not work at all most of the times. I understand if there are faults here and there, but it only works 10% of the time. I have used my car without the application even recording trip as uncovered at all, so I believe it is fair to say it is a clear problem on your end, and we the customer are being punished.
EB
Emile B's updateReviewer Update
22 Jan 2026, 10:06As stated, my phone is working just fine. It is your application failing to deliver and I get the short end of the stick, if your application does not work, how can I expect my SVR to work, how can I expect my emergency response to work? It should not be the paying customer that gets negatively influenced by your poor service delivery . My review will stay up, in the current state how I am being treated as a customer is unacceptable, all my support queries get AI generated responses over mail. I highly regret signing with discovery insure.
EB
Emile B's update22 Jan 2026, 10:06
Reviewer Update
As stated, my phone is working just fine. It is your application failing to deliver and I get the short end of the stick, if your application does not work, how can I expect my SVR to work, how can I expect my emergency response to work? It should not be the paying customer that gets negatively influenced by your poor service delivery . My review will stay up, in the current state how I am being treated as a customer is unacceptable, all my support queries get AI generated responses over mail. I highly regret signing with discovery insure.