Vitality Drive Fuel Rewards
I signed up with Discovery Insure months ago and didn't realize I needed to activate the vitality drive card. After using the card for a month I contacted them to ask why I haven't received my fuel back rewards.
I was told the card wasn't activated but if I rep**** with the card number it would be done. So I did. Another month past and again no rewards, so I sms'ed as instructed on the card.
After a while I contacted Discovery again on the phone and was told it still wasn't added and as a result I lost 3 months worth of fuel rewards. The lady said she would e-mail me so I could reply with the e-mail I sent before containing the card number and a screenshot with the sms I sent. I never heard from her again. Really disappointing, since the keep using it as a selling point
Thank you for your comment.
We have escalated this matter to the Vitalitydrive Managment team for investigation and resolve.
Feedback will be provided directly to you, we apologise for the inconvenience caused.
Regards,
Discovery Insure
Thank you for your comment.
We have escalated this matter to the Vitalitydrive Managment team for investigation and resolve.
Feedback will be provided directly to you, we apologise for the inconvenience caused.
Regards,
Discovery Insure
Thank you for your comment.
We have escalated this matter to the Vitalitydrive Managment team for investigation and resolve.
Feedback will be provided directly to you, we apologise for the inconvenience caused.
Regards,
Discovery Insure
Thank you for your comment.
We have escalated this matter to the Vitalitydrive Managment team for investigation and resolve.
Feedback will be provided directly to you, we apologise for the inconvenience caused.
Regards,
Discovery Insure