NC
Nicolaas C
1 reviews | Active since Feb 2014
18 Jun 2019, 12:08
Vitality Drive Dashboard
I use the drive App and gadget for vitality points.
1. I see my points for May is 800 for Driving Behavior, Zero points for being claim free since 2016 2nd October 2. Zero points for Vehicle Safety expiring 31/08/2019 only 3. Zero points for Knowledge and awareness expiring 31/08/2019
Please explain!! Nick Cloete
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Replies (2)
Discovery Insure's replyOfficial
18 Jun 2019, 13:42Good day
Trust you are well, Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Our most sincere apologies on the service received with regards to your vitalitydrive points allocation.
Regards,
Discovery Insure
Trust you are well, Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Our most sincere apologies on the service received with regards to your vitalitydrive points allocation.
Regards,
Discovery Insure
Discovery Insure's reply18 Jun 2019, 13:42
Official
Good day
Trust you are well, Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Our most sincere apologies on the service received with regards to your vitalitydrive points allocation.
Regards,
Discovery Insure
Trust you are well, Please receive acknowledgement of mail sent below. Thank you for bringing this matter to our attention.
Please note that this is not the level of service we strive to deliver and are concerned about the content of your mail. We have escalated your concerns to the relevant manager who will be in contact to assist.
Our most sincere apologies on the service received with regards to your vitalitydrive points allocation.
Regards,
Discovery Insure
NC
Nicolaas C's updateReviewer Update
28 Jun 2019, 10:08 3. Zero points for Knowledge and awareness expiring 31/08/2019 still not awarded!!
This is still not awarded, but my online driving assessment expire 31/08/2019 and online driving course 30/09/2019. When i try and redo these two test it tells me i cant as they only expire 30/08/19 and 30/09/19 respectively!! Please award 150 points. SCREEN SHOT INCLUDED
image.png 211.54 KB
This is still not awarded, but my online driving assessment expire 31/08/2019 and online driving course 30/09/2019. When i try and redo these two test it tells me i cant as they only expire 30/08/19 and 30/09/19 respectively!! Please award 150 points. SCREEN SHOT INCLUDED
image.png 211.54 KB
NC
Nicolaas C's update28 Jun 2019, 10:08
Reviewer Update
3. Zero points for Knowledge and awareness expiring 31/08/2019 still not awarded!!
This is still not awarded, but my online driving assessment expire 31/08/2019 and online driving course 30/09/2019. When i try and redo these two test it tells me i cant as they only expire 30/08/19 and 30/09/19 respectively!! Please award 150 points. SCREEN SHOT INCLUDED
image.png 211.54 KB
This is still not awarded, but my online driving assessment expire 31/08/2019 and online driving course 30/09/2019. When i try and redo these two test it tells me i cant as they only expire 30/08/19 and 30/09/19 respectively!! Please award 150 points. SCREEN SHOT INCLUDED
image.png 211.54 KB