Vitality Drive cashback

I have as to date not yet received my cashback for the month of August which should have been paid out by the 15th of September already.

As you can see on your system it is also not reflecting on my rewards statement.

On the 22nd of September 2020 I called discovery and after a 12 minute call the consultant said they made a mistake and the money will be paid out as soon as possible. I have sent an email on the 25th of September which I never even received a response from Discovery.

My broker has been contacting discovery on a daily basis and the only response from Discovery is that they are working on the problem. On the 26th of October 2020 Discovery once again said it would be in my account by the end of the week and once again it is not in.

It has been almost 2 months and still Discovery themselves has not yet sent me any correspondence relating to this matter.

This is very bad service from a company like to Discovery.