Vitality Drive Benefits not updating

In Aug 2015 I traded my vehicle and arranged with Discovery Insure to install the tracker. Tracker was installed in Aug and since then there has been an error on the Vitality Drive dashboard and I have not been receiving the full cashback as offered by Discovery because the driving behaviour is not updating. I have logged numerous calls with discovery and the contact person assisting me is Ofentse Ramusa. Every time a call is logged and I will have to wait a month for the billing run to be completed to see if the error is fixed. This has been escalated to the tracking company as Discovery said the problem is not on their side. The tracker has also been replaced in Jan and had to wait another month for data to be collected. The tracker itself has been functioning correctly, however, the data is not updating on the driving behaviour dashboard and therefore not receiving the full cashback. This has been ongoing for the last six months without the problem being fixed. I have been very patient with this, but six months is unacceptable. I am strongly considering cancelling all my discovery products and taking my business somewhere else. My next stop will be the Insurance Ombudsman.