Vitality Drive app not working!!!

Firstly, i tried calling the call centre this morning. and after all the voice prompts. my called was dropped by the advisor that answered.

i can understand issues with less staff due to Covid 19. but this happened 4 times. at one point the person just didn't respond to me.

so i am writing this here.

i have the VD app on my phone. i have followed all of the instructions as per discovery. my trips have been showing on my phone. but my score is on 7. on average i get a score of between 400 - 500 points when the app functions correctly . this happened previously and the advisor told me there is nothing we can do.. and its my responsibility to make sure the app is recording my trips. but after doing all that he says i should. it still not working properly.

i refuse to be penalized for the app that does not function the way it should.

i want this escalated. and my VD point to be credited for when the app does not function. i am usually a very happy and loyal policy holder. i can understand mishaps but its not okay to not assist or give assistance to a client who is trying to make this work