IL
Ivy L
1 reviews | Active since Sept 2013
03 Jan 2022, 06:22
Vitality Drive and APP SUCKS!
Once again I have to revert to alternative methods to try and get someone to actually do their job at Vitality Drive!!!! I have sent multiple emails requesting assistance and every person responds without even bothering to read previous communication - not reading the issue and not responding to the problem. My car doesn't move and then the stupid app records trips and allocates them "uncovered". This is bringing my score down, and I work very hard to get perfect trips. I won't let a malfunctioning app affect my drive score and rewards. Fix this!!!!
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Replies (2)IL
Ivy L's updateReviewer Update
06 Jan 2022, 12:38Still waiting for a response... 2 days after providing the requested information...
IL
Ivy L's update06 Jan 2022, 12:38
Reviewer Update
Still waiting for a response... 2 days after providing the requested information...
IL
Ivy L's updateReviewer Update
11 Jan 2022, 15:43Discovery requested details regarding this complaint on 3 January, to which I provided all the relevant information on the following day (4th January)..... and then nothing!!!!! Do I need to complain AGAIN because my complaint is now also not being resolved? VERY VERY VERY DISAPPOINTED, NOT JUST IN THE DRIVE SUPPORT, BUT ALSO NOW ABOUT COMPLAINTS RESOLUTION TEAM.
IL
Ivy L's update11 Jan 2022, 15:43
Reviewer Update
Discovery requested details regarding this complaint on 3 January, to which I provided all the relevant information on the following day (4th January)..... and then nothing!!!!! Do I need to complain AGAIN because my complaint is now also not being resolved? VERY VERY VERY DISAPPOINTED, NOT JUST IN THE DRIVE SUPPORT, BUT ALSO NOW ABOUT COMPLAINTS RESOLUTION TEAM.