Vitality Drive Active Rewards Benefits not working

Good day Discovery,

I have logged numerous requests to get this issue resolved but have since not received any valuable feedback.

I have contacted a call centre agent who did not want to give me a refence number but have also subsequently logged additional requests for which I have four other reference numbers. I have also logged a complaint with regard to the issue on Hello Peter of which the feedback was completely irrelevant and it showed that the person responding to that query either did not understand the issue or tried to comfort me with one of those standard responses.

Please note before responding that I am not using the Discovery Insure App to log trips but that the C-Track tracking device is installed that work with the DQ-Mapper to track and log trips. The issue still exists where the trips that I do with my car (Toyota Fortuner FS40LRGP) is not reflected on my profile on the Discovery Vitality portion of the Discovery App. As a result, I am not able to meet my weekly drive target. I am then also missing the weekly play on the gameboard for Active Drive reward.

During the same period, the DQ Mapper shows multiple trips for this vehicle which is not allocated.

As I have explained originally these trips are allocated to my wife's profile. As a result, she receives Active Rewards points for both vehicles on the policy even though she is the primary driver of only one of the vehicles.

I need a definite answer now of: How this will be handled going forward; When the points allocation will be corrected; If I will still receive the active reward weekly goal recognition and additional play on the gameboard as I should. Also consider that when this reward is not recognised that I will also not receive my fourth play on the board when I meet my fitness and bank reward goals so this is actually rather critical to resolved