Vitality Drive

I have been a client for many years (since 2013), but I have to admit that my recent interaction with Discovery is not so great. I recently replaced a vehicle that I had on cover. I went to Tiger Wheel to have a sensor installed. The insure app shows my trips but it is not pulling to Discovery Bank to get points. I received an sms from Discovery that says that the trips are recorded successfully and that safety features are active. The policy shows that the device was installed yet, but they keep on sending me DQ track installation reminders. Another point of concern is my claim-free years for which I am not getting points. I replaced a vehicle. Same driver yet the app shows zero points. Not too sure if the Discovery system is that world-class anymore. Nobody seems to get back to me. I contacted the call centre, they just said that I must send an email. Also left a message on Facebook and the reply was that someone will get back to me. I am not prepared to pay for benefit / rewards where the system is not working and where I will be penalized. Could I please ask that you look into this as a matter of urgency.