MK
Michael K

1 reviews | Active since Feb 2019

02 Aug 2019, 13:22

Vitality Drive

Discovery insure claims to reward good driving. Unfortunately, there are roads with incorrect speed limits on their system. As a result, I am penalised for speeding when this is not the case. Numerous queries and complaints have resulted in a half-baked manual solution that no longer works. As these rewards are financially based, Discovery Insure is probably guilty of *****. I wonder how many more drivers are being **********ly penalised because Discovery Insure cannot be bothered to correct their own system. Previously, I was penalised as the tracker on my profile was reporting on a driver in another province who was convinced that he is a racing driver. It only took 6 months and much correspondence to resolve this issue.

0
Replies (2)
Discovery Insure
Discovery Insure's reply02 Aug 2019, 14:53
Official
Good day Michael 

Thank you for raising your concern.

We have tasked our team to look into your profile in depth.

A representative will be in touch as we are in pursuit of a fixed solution.

Further information will be communicated to you directly.

Regards
Discovery Insure

MK
Michael K's update27 Aug 2019, 10:53
Reviewer Update
"A representative will be in touch"? When?
Received a flurry of "rewards" after the review was posted but am still getting the regular resets for incorrect speed limits.