Vitality Drive

I requested an extra 3 day grace period after the 15 days grace period to pay the insurance. Discovery can not extend beyond 15 days. My policy was cancelled. I had to take out a new policy. Even though I requested for everything to be the same as the previous one, there were things that differ and I had to keep on checking until all was sorted out.. Some of the Vitality drive points were carried over, but my claim free years were not carried over. I also lost all the money which I already built up in the Excess Funder Account. I am working very hard to keep save and be a good driver. I have been an Advance driver for quite a while. I believe that I am one of very few customers who make the most of Discovery Vitality Drive and it's benefits. It is hart broken for me to loose what I have built up due to the fact that Discovery can not help me over a period of financial difficulties after I have been a customer for almost 5 years and have various products with them. Can you please reconsider carrying over what I had in the Excess Funder account.