Vitality DQ track

<p>I have had problems with the driving app and my drivisng score is not picked up.I changed from passport to ID number and since then noone in the department seems to know how to fix my profile.The last time on the 13th on May i was told to to Tyger Wheel and Tyre for a tag replacement and when i got there i spend almost an hour and waiting for thus guy to try and help me with no success, he couldnot link my ID, we even phoned discovery vitality drive and your service agents are just useless.I was then told that a call has been logged on the system (Ref ********** 4403) but to date nothing has been fixed.I then phoned agaon today to make a follow up and again and the service agent could not assist me, saying that they logged a wrong call (ref ********** 688).I have been losing my cash back because of incompetance and i think its time people should be held accountable.I need to know who was responsible for logging the wrong call and the rude lady who told me to go to tyger wheel.Its time i close my contract with Discovery Insure because surely the vitality drive team is made up of clueless individiuals who need training.</p> <p> </p>