Vitality Active Rewards still now active

I have joined Discovery Insure in July this year. Since then I have made several calls and sent a number of emails trying to get my Vitality Active Rewards activated, since the Discovery app only gives me an error message "Trip activity currently unavailable". I have shared several screen shots with your team and every time I'm only getting the same stock standard copy and paste response. In The daily drive points history I have achieved goals since August even though it's says Goal not achieved. Makes no sense. Please sort this out. I'm not wasting another second on the phone or sending another mail. Oh I'm still waiting for my cash back for August. The user experience with Discovery Insure has been rather frustrating from the beginning. I'm in the process of purchasing a new car and I can tell you I might not continue with your useless product.