1 reviews | Active since Nov 2015
Vitality 3.0
on 7 May 2023 I was penalized for speeding and because of this penalty I missed my weekly goal target. on 22 May 2023 I sent an email appealing the speed violations, I also included the required supporting proof (Ref no.:***). Till today this issue is still pending and no communication from discovery). How do you explain this delay to resolve a simple system error and lack of communication?
Today (23/06/2023) I posted a complaint on you instagram page regarding this inconsistency of point allocation on my profile. on Wednesday (21/06/2023) and Thursday (22/06/2023) I did not drive my car. On Wednesday discovery allocated Zero (0) points for no drive and on Thursday 60 point for no drive. how do you explain this incorrect allocation of points?
On Tuesday (20/06/2023), according to your system to Summerville which is not correct. I visited a barber shop in Kraaifontein next to the police station. Secondly according to the records on my app, the three trips are recorded as perfect trips but discovery allocated 32 points instead of full points. please explain why did you deduct point if all three trips are perfect?
Please note that any error on the point allocation will affect my status thus affecting my potential petrol cash back.
I am still waiting for you to correct the petrol cash back for last month which was calculated using Vitality 3.0 rules which is not correct.
From the few issues that I have listed, you can clearly see that the implementation of vitality 3.0 was a rush activity and I understand why you had to rush it because you promised you clients last year and soon medical aid road shows will be commencing and you do not wanted to do something before you start with your medical aid roadshows.
Till today the complaint that I brought to your attention has not been resolved. Is this right?
I called your contact centre many times, and I was told that this issue is with Systems department but unfortunately they do not take customer calls.
The first issue that I log is now two months old. That was for the incorrect penalty for speed violation. I submitted all the necessary proof.
All three issues are assigned to Prev from systems department, could you please check with him what is the delay and when is Prev going to resolve these issues.
Please note that I have been penalize for my Iphone benefit because of the two Drive weekly goals that I missed in June 2023.
Till today the complaint that I brought to your attention has not been resolved. Is this right?
I called your contact centre many times, and I was told that this issue is with Systems department but unfortunately they do not take customer calls.
The first issue that I log is now two months old. That was for the incorrect penalty for speed violation. I submitted all the necessary proof.
All three issues are assigned to Prev from systems department, could you please check with him what is the delay and when is Prev going to resolve these issues.
Please note that I have been penalize for my Iphone benefit because of the two Drive weekly goals that I missed in June 2023.