VIOLATION OF MY RIGHTS AS A CONSUMER BY DISCOVERY INSURE

On 08 September 2021 at 09h30 I received a call from ***, a lady which I believe was from a call center working with Discovery Insure. The agent was selling me Discovery insurance, which I took my time listened to her little I knew that I would be the biggest mistake of my life. As the lady request to run a credit check on my profile where I responded with multiple NO`S but clearly she was on a mission as she proceeded with the doing credit check on my profile without my consent.

I only discovered about this violation act when I check my Transunion profile which I regularly do, my scoring had dropped by 10 points and status of Discovery running a credit check on my profile. I have never been so angry in my life. My fist step was contacting discovery in alerting them of this activity and requested them to sort it out with immediate effect, Yudrishka Manilall Customer Service *** the first person I spoke to who referred my matter to Thapelo Tsolo ***. It took time for Tsolo to contact me until I wrote an email which stressed my frustrations, not only my time I had to use in trying to sort this matter out my resources. I was requested to given them the number that has contacted me whereas I had included it on my initial email, indeed it was confirmed that I told the agent not to run the credit check on my profile, but still I had to supply them with the proof that Discovery does appear on my Transunion profile which I did send on 14 September 2021 that was it up until today no word.

Now I am sitting with this credit check on my profile, which I would like to understand how possible it was for this to happen after the new POPI act just been passed, maybe Discovery as a giant can do whatever they want and get away with it. I did advise them that their act left me undermined and my rights being violated, I hate it that now I am the one left disadvantaged with this nonsensical act from Discovery as I am busy with a project that I needed a certain score on my profile, but Discovery settled me back and they are not even willing to sort out this mess.