Vinesan does not reply

Vinesan Phillips and i made a deal that we would monitor my DQtrack that keeps on triggering an emergency signal until the 1st September. i sent a mail 21/08/2015 that i had received two calls in one day from the call centre saying there has been a emergency triggers. i have not had any reply to that mail. Note my previous conversation with him he stated that i must just email him. i informed him that i have actually emailed him (this refers to a mail before the one on the 21/08/2015) and he had not responded to that mail for several days. I have had several triggers from this unit 2 of which were when the vehicle was parked! I informed Vinesan verbally and by mail that should this continue, that repair of the unit was not an option especially due to several installation appointments being dropped by installers. i asked that the MD of DQtrack come out and supervise a new unit being installed. Vinesan agreed to this. I have complained previously to Sureya - Anton Ossips pa. it feels as though no effort is being exerted even from Antons direct office.