Very, very unhappy client of Discovey Insure.

First of all, i think that if Discovery Insure only keep up the promise to pay your claim quick is when they are sure they will be able to claim the money back from the other insurance.

On the 30th of March 2025 the was a sever thunderstorm in the Villieria area in Pretoria where lightning has hit our my complex in 33de avenue. There was damage to my DB Board and my TV was also damaged in the process (also my the unit next to mine had damage).

On Monday the 31st March 2025 I reported this to my broker and the claim was registered. Discovery Insure sent out an company named Silvex whom sent out an "Assessor" who came to my unit to see my TV. He asked me for tools to open the TV as he did not have any tools with him. H then opened the TV not knowing exactly how to do so ( I needed to help him), he took some pictures of the inside of the TV not even testing anything, closed it up (also not properly the rear cover is still open on the one side). He left saying he will send his report to the insurance.

On the 1st April 2025 i received a call from Katlego Leage from Discovery Insure saying the claim has been rejected due to ware and tare as my set is over 7 years old ( I bought my set 5 years ago at Samsung in Colonnade shopping Centre). I advised them that I am not excepting this outcome and advised that I will be taking this to the Ombuds Man and I was requested not to do so but to dispute the matter first. I did so with the following report from the electrician that cam the fix my DB board.

Hi Natalie

It came to my attention that, on 30 March 2025, severe lightning struck the Villieria area. Since Monday, 31 March 2025, Unit 10 Suiderberg circuit breaker for lights kept on tripping.

During our site visit, we determined that the light Circuit-breaker trip on overcurrent, causing the breaker to trip. It was determined that the outside light on the stoep was causing a direct short (overcurrent). We opened the light switch and the light fitting to check for any faults, however we could not see any visible faults. We also changed the globe. After switching the power back on, everything was working normal. In my opinion, the power problem was caused by a possible lightning-induced surge.

Regards

CP Electrical

Now I am advised that if i do not get a response from Discovery Insure in 30 days I must submit a query. I think that this is unexpectable as I now have to be in the position and inconvenience to be without a TV set for a month.

If I do not get a response with in 24 hrs I will be taking this case to the Ombuds man.

kind regards

Martin Deysel (Claim no ***)