Very, very poor service from Discovery Insure

I have to do this post although I always promote Discovery in total but now I am irretated with their incompetence. The Discovery I sure debit order were processed beginning of December and again before Christmas and now Discovery forwarded their email singed by Francois that my policy is suspended. Everytime I contact the financial advisor and fight with him but now I realize that it is not his fault but the total incompetence of the Discovery staff and this Francois guys. This is the reason people cancel their policies with Discovery and not because of the financial advisors.