1 reviews | Active since Apr 2017

25 Oct 2018, 18:43

Very very disappointed

very very poor panel beaters! (Probeat panelbeaters). The accident happend on 26 July 2018. my claim was approved in 5 days ( well done) yet i have not had my vehicle for 3 months due the use of very unprofessional panel beaters. when collectin the car 2 weeks ago - the paint job was poor, there was a funny noise from the engine and never mind the GPS card was ****** out of the car. Got towed back 2 weeks ago from because there was still mechanical issues. Now 2 weeks later - the vehicle has more damages then it had , there are sides where paint was scatched off and the drivers side door is falling apart. All of the panels arent aligned and guess what....still no GPS card. Now it will need to go in for a 3rd time!!!!!!!How long this time?????? Another 3 months????Unacceptable Discovery for having someone like this on your panel!!!!We use this vehicle for business, and what business are we doing because you do not follow up ???? This has been taken up with the assessor and manager and till to date no feedback anyway from your side! U would really like to bring you the car , and you being the assessing Manager- and you can tell me if you would be happy receiving your vehicle back looking like this!!!!!We have had no assistance with a rental car for your Service providers incompetence yet you have the joy of driving your vehicle and im left stranded. Come on Discovery, i expect more!!!

Do your job and service your client with competent service providers!!!!!

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Replies (1)
Discovery Insure
Discovery Insure's reply26 Oct 2018, 09:12
Official

Good day Simone

Thank you for raising your concerns with us.

The matter has been taken up with the vehicle repair management team. A resolution is being sought.

Feedback will be provided directly to you and we apologise for any inconvenience caused.

Regards
Discovery Insure