VERY UPSET WITH TRYING TO GET ASSISTANT FROM THE DISCOVERY VEHICLE CLAIMS DEPARTMENT

I am very unhappy with the processing of a vehicle claim.

On 26 November 2019 it was confirmed BY Discovery Claims Department that the vehicle would be settled in full with MFC including the credit shortfall which took the November monthly debit order as part of the settlement amount and I was at this stage very happy. I even posted on Hellopeter how happy I was with Discovery.

I should have waited before passing this comment because everything then went very badly wrong.

After the monthly debit order came off on 2 December and after extreme frustration I eventually got hold of someone in the claims department and explained that Discovery NEVER SETTLED THE CREDIT SHORTFALL AMOUNT which I am insured for. Eventually this was amended and settled to MFC on 9 December.

However Discovery deducted the December debit order off the settlement amount which they need to reimburse me for. I have phoned VERY, VERY, VERY, VERY MANY TIMES using approx. R300 of my airtime with still no success of getting to speak to a Senior Manager in the claims department to resolve this?

CAN SOMEONE AT DISCOVERY PLEASE CALL ME BACK URGENTLY TO RESOLVE THIS PROBLEM FOR ME????????