very unhappy discovery client

i lodged a claim with my discovery home content, a theft claim......apon sending the case number to my advisor she then advised me that she wanted a police report i then went to the police station and they advised me that normally insurance ask for a case number not a police report....if they need a police report the investigation needs to place etc...and that can take months....i then call my advisor Nombulelo H regarding the feedback but as i was speaking to her my airtime ran up...she didnt call me back then i went to go buy me airtime again.....and called discovery back but then i was diverted to someone else and the person i spoke to then advised me that Nombulelo H is done working and she is also off the weekend i need to wait until monday...i really think this is unfair we are all paying customers to get treated like this.....i then called discovery again this morning and spoke to Marths...she also advised me that she cant help me,,,Nombulelo is the only one that can help me i then requested to speak to a team leader or supervisor...well she rep**** back she trying to cal them and no one is answering there phones......so is this the service a paying customer from discovery gets

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