Very unhappy client

I am very disappointed in Discovery. I have made a claim before and it was sorted out within a week. I put in a claim two weeks ago on my fridge, which is a 640L, and it still hasn't been sorted out. The old fridge has already been picked up, but I still don't have a fridge in my house. They quote on fridges but which are ten times smaller than mine. Fortunately, I have a financial advisor who helps me so that I can just get a fridge. They then sent me a voucher for Takealot, but I don't know what fridge I should buy with that money. I also sent them a quote from Takealot so they can see that it's the closest you can get to a 640L fridge. All the other fridges were over R30 000.00. After my claim was finally approved, I got a message to say it was approved and I have to wait another 24 hours before the voucher will be sent. My dear grace, how long does one have to wait for a claim? I am not a very happy client at the moment. They are definitely going to have to work on their claim department.