VERY unhappy client

I have had 2 car accidents where neither of them was my fault. The whole process of claiming for both accidents has been a complete nightmare and has seriously got me considering changing insurance companies. I have had to chase Discovery, send in complaints, continuous emails and my 2nd claim has been even a bigger nightmare even though the driver is also a Discovery client which makes you think it would be more straight forward but no it just makes it's even more complicated. And it doesn't need to be so difficult!! I have been ignored, I don't get responses to my emails and even then Discovery drags their feet and doesn't do their job. I was even asked to contact their client whose fault it was! That's what I pay you for! This whole process has just been so stressful, its unbelievable, you would think it need not be if you have good insurance. I'm really so unhappy.