1 reviews | Active since Jul 2014
VERY UNHAPPY
I logged a complaint on the 13 August. I received a response from Kesh Bassdhev and when I tried responding the e-mail address, [Email Removed] it did not exist. I waited for someone to confirm the appointment to install the correct tracker on my car but nothing happened. On the 06/07/2015, I called Discovery again to enquire and only then was the smartphone DQ track disabled and an appointment scheduled to install the correct tracker on the 28/07/15. My complaint is regarding the fuel rewards that I have received for June and July's spend. How can my fuel rewards be based on the vitality drive dashboard due to the smartphone DQ track that was incorrectly installed to begin with??? I had to fix the situation to get the right tracker installed so how can even after DQ track was disabled on the 06/07/15, that my July rewards are based on the vitality drive dashboard for 6 days only of the month versus the entire month's fuel spend??? This is not fair and it is actually false advertising. Can someone please address why my fuel rewards are not correctly calculated on the fuel spend ONLY and not the dashboard which i was NEVER supposed to have installed????
The Vitality Drive device takes between 6 to 8 weeks to gather enough data to accurately create a driver profile for you. During this period we award you with an average of 450 points for each of these months. These are the points that were awarded to you for the months of June and July 2015. This means that we have not used any data from the device itself. At the end of August we will get a true reflection of your scores for the month of August and we can then track these scores for the next three months and correct if need be.
My personal email address is *** and you are more than welcome to email me with regard to any more questions you may have with this matter specifically.
Kind Regards
Kesh Bassdhev
The Vitality Drive device takes between 6 to 8 weeks to gather enough data to accurately create a driver profile for you. During this period we award you with an average of 450 points for each of these months. These are the points that were awarded to you for the months of June and July 2015. This means that we have not used any data from the device itself. At the end of August we will get a true reflection of your scores for the month of August and we can then track these scores for the next three months and correct if need be.
My personal email address is *** and you are more than welcome to email me with regard to any more questions you may have with this matter specifically.
Kind Regards
Kesh Bassdhev