VERY UNHAPPY!!!!!

I took insurance with Discovery that commenced on the 27 May 2015. The sales agent I concluded the deal with was Roy Chilivumbo. The plan included a tracker device, free car hire and 12.5% fuel rewards. On the 02/06/15, I had an appointment to fit the tracker and to my surprise a smartphone-enabled DQ-Track was installed at my office premises which was contrary to the plan i agreed to. I called the call centre the same day and spoke to Sekgothe Mokhothu to enquire why an incorrect tracker was installed. He requested proof of my conversation with Roy which i had via e-mail correspondence and was sent to him. After escalating to his superiors, he confirmded that this was done in error and that the car hire was also not included in my plan as originally agreed with Roy. I was very unhappy that nothing could be done to rehabilitate the situation to my advantage even though i proved Roy had misrepresented his sale to me. On the 17/06/15 I called to cancel my policy and spoke to Boitumelo Mathato. She managed to convince me not to cancel and offered to lower my installment, lower the car hire fee and also arrange for the correct tracker to be installed. She sent the amended plan.