Very Slow or NO Response on Claim

<p>I have been in an accident on 20.07.2017 and discovery is my insurer. We contacted them immediately and Lebo have been put on the case. On 26 July she requested info and documentation and I have forwarded it to her. I kept on phoning and emailing her on the progress of the claim as the following are happening:</p> <p>1. I am without a vehicle, so I am renting an Avis car at very expensive rates just to be mobile to work etc. Because the claim have not been sorted yet and since I have app**** for new finance for a car, this written off car status is preventing me from doing so.</p> <p>2. The debit order of the written off vehicle bounced as there are no funds available, because the car should have been OFF my name by now. So this is also influencing my credit rating very badly!!</p> <p>Every time I phone, Lebo is to busy to take my call, never phone me back or never reply to my mails.</p> <p>The other members of the call center told me by the looks of it, that Lebo not received my documents she requested. Even though I have sent it the same day.</p> <p> </p> <p><br />This is frustrating and urging me to take it to the Ombudsman also.</p> <p> </p> <p>The last male consultant I spoken to was very helpful and said he will try to get some answers for me on this matter. But this is unacceptable, cause this was logged 11 days back already!</p>