1 reviews | Active since Oct 2013
Very Slow Claims Process
<p>My vechile suffered water damage during the terrible rains in KZN inJuly. I logged a claim with Discovery Imsure on the 26th July 2016, today it is 26 September and I have not received feedback from my Insurer since they declared my vehicle a write off. Consider the fact that the fact that the your are provided a courtesy vehicle for only 30 days. The turn around time for this claim is shocking. </p> <p>Due to my profession of being an auditor I'm required to have a vehicle. As it stands now, I'm paying for a written off vehicle. So I pose this question to my Insurer, how am I required to conduct my job effetively without a vehicle? considering that all my premiums have been paid on time without FAIL!!</p> <p> </p> <p>How have you treated me as a customer? Would I recommend Dicovery Insure to anyone the answer is NO!</p>
We are very sorry about the time taken to have your claim finalised, even after you were advised of the decision to write-off.
We have escalated the matter to our claims division for a details report of the delays and for them to expedite the finalisation of the claim.
Please accept our sincere apologies for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure
We are very sorry about the time taken to have your claim finalised, even after you were advised of the decision to write-off.
We have escalated the matter to our claims division for a details report of the delays and for them to expedite the finalisation of the claim.
Please accept our sincere apologies for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure
