sM
silindile M

1 reviews | Active since Oct 2013

26 Sept 2016, 15:27

Very Slow Claims Process

<p>My vechile suffered water damage during the terrible rains in KZN inJuly. I logged a claim with Discovery Imsure on the 26th July 2016, today it is 26 September and I have not received feedback from my Insurer since they declared my vehicle a write off. Consider the fact that the fact that the your are provided a courtesy vehicle for only 30 days. The turn around time for this claim is shocking. </p> <p>Due to my profession of being an auditor I'm required to have a vehicle. As it stands now, I'm paying for a written off vehicle. So I pose this question to my Insurer, how am I required to conduct my job effetively without a vehicle? considering that all my premiums have been paid on time without FAIL!!</p> <p> </p> <p>How have you treated me as a customer? Would I recommend Dicovery Insure to anyone the answer is NO!</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply26 Sept 2016, 16:44
Official

We are very sorry about the time taken to have your claim finalised, even after you were advised of the decision to write-off.

We have escalated the matter to our claims division for a details report of the delays and for them to expedite the finalisation of the claim.

Please accept our sincere apologies for the frustrations experienced.

Regards,
Sekgobola
Discovery Insure