Very poor support from Discovery Insure

I had my motor vehicle ****** last week Thursday. I informed them as soon as I saw it was ******, I completed the forms as required and mailed the required documents to the allocated consultant on Monday. The first reply I got was the consultant was out of the office, I then called and re-mailed the documents required, After Discovery has told me 3 times they will collect the original documents and keys I still have the keys and original documents, and no quotation as to what they will pay out on the claim. Discovery told me the claim should be sorted within 72 hours, It's now Friday, and still no quotation on the claim. The vehicle was ****** out of a high-security area so no negligence on my side.