VERY POOR SERVICE - WHAT A BIG SCMMER DISCOVERY IS!

I have 3 cars insured with Discovery and pay a significant amount of money to them every month. On 28th March, I took one two of cars cars I had signed up for insurance with Discovery for inspection at Tiger Wheel & Tyre in Pinetown. Upon inspection, the guy doing the inspection (Sean) told me that the rear tyres of my Mercedes were worn out and needed to be changed which I said he could proceed with. He also mentioned that one of my front tyres for the NP200 was worn out but recommended replacing 2 tyres and rotating them. They did that and I paid for the service and the inspection.

I went home after that and on Friday I did not use the car as I spent the day at home on Good Friday. I used the NP200 on Saturday to go to Gateway Mall to collect a suit and drove back home. When I got home I realized that my rear bumper had melted. Upon investigation I realized that at Tiger Wheel & Tyre they had moved the exhaust pipe and left it lifted such that it was blowing right onto the bumper which caused the melting. I did not use the car for the rest of the Easter weekend and took it to Tiger Wheel & Tyre on the Tuesday (2nd April). Tiger Wheel & Tyre refused to accept responsibility for what they had done. I requested to talk to the manager (Jacque). I explained to him what happened and he indicated that he would talk to the regional manager and get back to me. He sent me a Whatsapp message a week later saying they were not responsible for the damage to my car.

I informed Discovery who logged a claim and asked me to take the car for assessment. The assessment report indicated that the cost of repairing the car was less than my excess and Discovery informed me that they had closed the claim. Upon contacting the repairer on the assessment report (Durban Central Panel Beaters), I was told that they could not repair the at the cost indicated on the assessment report unless Discovery authorizes the repair which Discovery refused to do when I contacted them.

I do not think that I am asking for too much as I am simply requesting Discovery to authorize the repair to ensure that I get the car repaired at the cost indicated on the assessment report (which is the basis of Discovery closing my claim). This is despite the fact that the damage was caused by a Discovery approved inspector (Tiger Wheel & Tyre) while I was getting the car inspected and Discovery has done nothing about it.

If Discovery is unable to authorize the repair so that I can get my car repaired at my cost, it leaves me no option but cancel the policies for all my three vehicles insured with Discovery and move to a better service provider.