1 reviews | Active since Aug 2009
Very poor service from Discovery Business Insure
What an absolute joke! Took out Business Insurance with Discovery for truck and GIT. Premium went off on the GIT and I then asked for it to be placed on hold as I needed to sort some outstanding matters on the truck, therefore did not need the cover. Premium was R902 for the GIT. I then called back 2 weeks later to say that I need the cover on the GIT and to activate it. Took an entire day to activate the cover and I receive a schedule to show that the premium is now R5600 for GIT alone. Queried the entire week and got no joy, eventually received a new schedule showing the premium for GIT is now R3600. Still a far cry from the R902. No one understands the issue. I had the cover on a R902 premium, asked for it to be paused then activated again 2 weeks later and the premium is now down to R3600 from R5600. This new premium is not even market related let alone does not make any sense why my premium went up from R902. It is not even my rerate period as I am new to Discovery Business, apart from being a short term client for over 5 years. Consultants never call back as well and no one knows what is going on.
Extremely bad service, I am shopping around unless Discovery wants to retain me and give me the initial premium that I was quoted and that went off my account before pausing the cover.
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the Business Insurance team aware of your distress regarding the policy.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the Business Insurance team aware of your distress regarding the policy.
Regards
Discovery Insure
