Very Poor Service Discovery Insure/CTrack

Discovery Insure is a roller-coaster. This is my 2nd poor review of Discovery Insure out of 3. On Thursday last week, my car's battery went flat. This happened again on Friday and Saturday. I confirmed at Tiger Wheel and Tyre that the battery was healthy. I called Discovery Insure on Friday to ask that someone come to check the tracker since this is often a tracker issue. But they said that I could only get an appointment in about 10days unless an auto-electrician confirmed it was the tracker at fault then it would be attended to in 48hrs!!!! I had an auto-electrician check it on Saturday and he confirmed that it was a tracker issue. I called the Discovery Call-Centre at 8h05 on Monday to book an appointment. The agent said that CTrack would contact me to finalize an appointment time. I emailed to request status at 10h00 but did get a proper reply. When CTrack had not called me by 13h30 I called the Call Centre again and the agent booked a call to CTrack (supposedly) and said that CTrack would call me. It is now almost 2hrs later and still no call from CTrack. Please escalate. I have now been without a functional car for 4 days since the healthy battery constantly runs flat due to an issue with the tracker.