Very Poor Service

I have been trying to get documentation from Discovery Insure since 09 July. 21 day's later and still no luck. I have been in communication with 4 people who also do not revert to me when asked to. They blame the finance department but will not give me a person to contact in the department. Clearly this department hides their inefficiency behind the call centre.

We have been with Discovery Health since 2002 and have never had any issues. We moved over to Discovery Insure recently but this has been very disappointing. They are happy to take our premiums but cannot do a simple task like I am requesting.