bB
bmdunge B
1 reviews | Active since May 2016
29 Jul 2024, 10:58
Very Poor Service
I have a claim that I logged on the 3rd of June 2024 when my headlights were ******, and handed my car to the repairer on the 14th of June 2024 as instructed by the insurance. Today is the 29 July 2024, I'm getting feedback that they have not started fixing my vehicle, and the repairer does not even have a date when they will start fixing my car. The insurance took the courtesy car and I'm without a vehicle as we speak!!! pathetic poor service.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
29 Jul 2024, 11:06Good day Blessing,
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
Discovery Insure's reply29 Jul 2024, 11:06
Official
Good day Blessing,
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of your distress regarding the claim.
Regards
Discovery Insure
bB
bmdunge B's updateReviewer Update
29 Jul 2024, 17:43The Repairer insists that they have sent my car to electricians and don't have a return date, but the tracker shows my car is still in their premises. Can you please investigate why there is so much lies. It's been 45 days.
bB
bmdunge B's update29 Jul 2024, 17:43
Reviewer Update
The Repairer insists that they have sent my car to electricians and don't have a return date, but the tracker shows my car is still in their premises. Can you please investigate why there is so much lies. It's been 45 days.
Discovery Insure's replyOfficial
30 Jul 2024, 09:08Good day Blessing,
Thank you for the comment in notifying us of what was advised to you. We are taking this matter up with the repairer and will get back to you.
Regards
Discovery Insure
Thank you for the comment in notifying us of what was advised to you. We are taking this matter up with the repairer and will get back to you.
Regards
Discovery Insure
Discovery Insure's reply30 Jul 2024, 09:08
Official
Good day Blessing,
Thank you for the comment in notifying us of what was advised to you. We are taking this matter up with the repairer and will get back to you.
Regards
Discovery Insure
Thank you for the comment in notifying us of what was advised to you. We are taking this matter up with the repairer and will get back to you.
Regards
Discovery Insure