Very poor service

Good day

I would like to share the most disappointing service experience that I am currently undergoing with discovery insurance. I was involved in an accident on the 1st of November and my car was towed away that very same day, and I was assigned to an Agent by the Name of Bianca who has not been really helpful. 1st they downgraded me to a lower plan without telling me, and I had to sort it out myself. I got a courtesy car on the 3rd of November and my claim was approved on the 9th of November. The courtesy car period was valid for a month but the panel beater that they assigned to fix my car is not yet done with it. They sent me an sms yesterday the 7th of November telling me that my car has just gone in to the 1st stage of five stages of the repair and I really dont know what they have been doing the past month. My issue with the insurance started when I called to ask them to extend the courtesy car period since the panel beater was not yet done but they told me that there was a clause on my contract which said they can't extended the courtesy car period if the delay is caused by the panel beater and the panel beater says there's no delay on their side, everything is going according to their time line. I spoke to an Agent by the name of Sanelisiwe on the 1st of November who told me that they would be able to exted the car period for another month at no extra cost because I am on a comprehensive plan, but later on I got an sms from avis that I needed to return the car on the 3rd of December which I then called discovery and spoke to an Agent by the name of Thato who was very rude and unhelpful at all and just told me to return the car back to Avis without explaining to me the reason why Sanelisiwe told me that they can extend the courtesy car period. I called again yesterday 7th of November and spoke to Chantal who said that she was going to call the panel beater and find out what was going on and will call me back after an hour and I haven't heard anything from her up to now. I don't understand why I have to deal with the panel beater that they chose and have to stress about getting to work. I work odd shifts at work and have been spending R600 a day on uber since Monday to get to work because discovery insurance doesn't want to take responsible for this delay. I am a good paying customer and haven't missed my payments and really not happy with the way that my case is being dealt with. There's no sense of urgency, no one cares about the frustration that I am currently going through and they are very unprofessional and inconsistent. I am definitely cancelling my insurance with them if they don't help me out with this issue and I will sing to everyone i know about how bad their service is.