1 reviews | Active since Oct 2016
VERY POOR SERVICE:(:(:(:(
<p>i have logged my claim on the 6th oct 2016. throughout this period i have made all the calls myself to follow up on my claim status, i had provided all the documents needed. no one calls you back regarding anything upates, i have only received emails tell me what is going which is not good enough, Tarryn Marais has managed to help me a bit but i am still not satisfied.today is the 13th working day on thursday 21 oct i received a mail stating my claim is sent to managemnet for finalisation, i called this morning only to find out that the hold up is becasue my previous insurance must be verified.I mean what the hell i left my preivous brokers because i got a better rate with discovery now without any communicationn the hold up is becasuee of that!! absolutely pathethic!!!</p> <p> </p> <p>i pay my premiums on time and now get the run around, i ahve ask numerous times to be contacted and still waiting , i gather after this post someone will call me as logging it on the system to call the client back does not help.</p> <p> </p> <p>i want finalization, clarity so that i can move on!!!</p> <p> </p> <p>regards</p> <p> </p>
Dear Sean
Thanks for raising your concerns with us.
We apologize where we may have been wrong during this process, it is however, important to note that the previous claim information is a very important requirement in this process and we request it from your previous insurer.
To monitor your claim, you may visit our website and follow your claim via claims tracker. This is a better alternative as you do not have to call in. Because our claims consultants are in an inbound call centre, it may be challenging to contact you back while this is not the case with emails.
Regards
Thabani
Dear Sean
Thanks for raising your concerns with us.
We apologize where we may have been wrong during this process, it is however, important to note that the previous claim information is a very important requirement in this process and we request it from your previous insurer.
To monitor your claim, you may visit our website and follow your claim via claims tracker. This is a better alternative as you do not have to call in. Because our claims consultants are in an inbound call centre, it may be challenging to contact you back while this is not the case with emails.
Regards
Thabani
Hi Thabani
as per your response when i go to claims tracker to view the progress it gives a techincal error so that as well is of no help to me.
as for emails i have all the emails sent and have had no responses to them, so this is still not comforting.
i simply need someone to contact me and give me a proper timeline as to whne eveything will be done!!!
Hi Thabani
as per your response when i go to claims tracker to view the progress it gives a techincal error so that as well is of no help to me.
as for emails i have all the emails sent and have had no responses to them, so this is still not comforting.
i simply need someone to contact me and give me a proper timeline as to whne eveything will be done!!!
Dear Sean
Thanks for your prompt response, we fully understand & we apologize for the lack of response.
We will ensure that one of our colleagues at claims contacts and updates you on your claim today.
Regards
Thabani
Dear Sean
Thanks for your prompt response, we fully understand & we apologize for the lack of response.
We will ensure that one of our colleagues at claims contacts and updates you on your claim today.
Regards
Thabani