Very Poor Customer Service

I logged a claim number *** on 16 January 2022 for a geyser burst water pipe and resulting damage. The claim was partially covered except for damaged tiles caused by the flooding, Discovery Insure sent out a contractor to check the damage and provide a quote around the 10th of February. I didn't get any feedback from Discovery Insure, I then sent an email on 15th of February MailRef#***# . The automated response says that their "dedicated agents" will handle this and "Your reference number is: ***" So no response from Discovery Insure, I then decided to call on the 4th of March at about 10 am and got one of their "dedicated agents" by the name of Dumela. After giving all my personal details to clear security I explain the situation of the oustanding claim. Dumela tells me to "wait a moment" after 20 minutes he cuts me off. Surely after providing all my personal details and getting the message....." that this call is being recorded for quality purposes".... you would think that the customer service that Discovery Insure is always marketing, that the process would be for one of their "dedicated agents" to call me back to address my query. No such luck, I sent another email and received the usual automated reply....sad So after spending my entire months airtime on this call and getting no satisfaction I ended up asking my broker to take care of this pathetic Discovery Insure Customer Service.