Very Little help from Discovery Insure

Discovery Insureance On 15th July a very cold day caused a leak from my solar panel. Discovery Insure were contacted and responded quickly. A temporary repair was done by bypassing the solar panel and the Geyserwise system that controls its operation. Weeks passed by and no more work was carried out. The reasons for this lack of action was attributed to the covid 19 lockdown and a lack of spares for the solar panel. Time passed and I was given the same excuses for lack of action. Eventually a new solar panel was installed. My hopes were that finally the repair of the problem was over. Forty-five minutes after the panel was installed a pipe connecting the panel to the geyser burst causing damage to the lounge ceiling. After many phone calls and many assurances from Discovery insure and three months after the original claim, a plumber came and made adjustments to the Geyserwise system. On leaving, the plumber asked that the system was monitored. This was done and the same fault occurred. Now, more than three and a half months, all that was achieved was to install a solar panel that does not work and the causing of water stains on the lounge ceiling. The phone calls continue, the promises and assurances continue to be made but nothing happens. I am extremely disappointed with Discovery who have proved themselves to be unreliable and evasive.