VERY INFLEXIBLE

I made a miscalculation with regard to my payments this month and the discovery insure premium was returned. I immediately contacted them via email getting a reference of *** back. I explained what had happened and requested that they make a double deduction at the end of this month as I would not be able to make up the amount immediately as I am monthly paid.<br> <br> I am informed that they will automatically redebit my account in 15 days and that the only way that I can avoid this is to cancel the policy in its entirely. This seems pretty drastic. I have been a good customer since 2012, not once missing a payment. I informed the gentlemen that I spoke to that if I was forced to cancel my policy that I would be inclined to take my business elsewhere, but this seemed to make little difference. I have given the gentleman the opportunity to salvage this, but he indicated that Finance Dept had the last say and that he did not think that any sort of plan could be made for me.<br> <br> I am very disappointed to learn that Discovery Insure seem willing to lose a good customer for the sake of what is in board terms a minor hiccup. I am hoping that a posting on here will assist in resolving