Very Inefficient, Poor Service!!!!! - Inconsiderate to customer needs!!!

I'll get straight to the point and say what an absolute appalling, disastrous experience and service I'm currently receiving from Discovery insure , the 1-star rating comes very un-deserved as its mandatory to choose 1-5. My claim was requested a month ago, with several issues on Discovery Insure’s side, to mention one, where they paid the claim to the wrong bank. Due to that I am unable to purchase a new car, several emails and agents and all the back and forth and I'm still waiting for someone to get back to me with a Proof of payment???? With today being > 72 hours from the 30th June 2020 and > 72 hours from the 9 July 2020,(13 days) and payment has still not been paid into vwfs the account????? Still waiting!!!!!!!! Discovery Insure staff and management are very inconsiderate to the customers’ needs and they don’t care about unfortunate circumstances they put their customers in, due to their delays and errors!!!! Very Inefficient, Poor Service!!!!!