FN
Fortunate N

1 reviews | Active since Sept 2014

28 Dec 2015, 15:16

VERY HELPFUL AFTER UNEXPECTED TRAUMATISIN ACCIDENT

Never have i ever received such excellent service from an Insurance consultant ever on 27.12.2015 @11h20 AM. We often hear of how heartless , harsh and inconsiderate they are but this was not the case. I called the call centre traumatized from a car accident 310KM from my place,not sure what to expect but i was of excellent service. <br> they made the whole experience so easy to deal with as i though i am dieying or am just having a night mare this is not for real,. From 1st call ,thy gave feedback assuring me that thy are working on the my case. understood my frustration,confusion and stressed i was going through as i was total loosing my mind.<br> I thank discovery insure and their excellent emergency call centre staff that were on shift on 28.12.2015 for bringing back the smile, hope, faith and support by insuring that i got assisted on time and effeciently.,God Bless you and keep it up on respecting your jobs.

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Replies (1)
Discovery Insure
Discovery Insure's reply28 Dec 2015, 22:30
Official
Hello nokubonga.ntetha,

Thanks a lot for taking the time to comment on your service experience.

We truly appreciate the compliment.

Regards,
Sekgobola
Discovery Insure