Very Dissappointed- poor service

I am very dissappointed with how my claim is handled. Its been close to 3 weeks now since I logged a claim and I am not sure if I am taken an advantage. A hail damage has been logged and the car went for assessment. Initially a report was submitted by the assessor and Discovery mentioned that they never received assessment report and requested me to go for the 2nd time. When I went back(with my own petrol and arriving to work for the 2nd time), I was told 1st report was submitted and shown the proof. Ok, at last they received the report.<br> <br> 2 weeks has passed and everytime using email with claim administrator(person responsible Bianca Manaka), she kept telling she is waiting for Senior Validator. A hail damaged occured few days after joining the policy and there is no any excuse for not processing claim hence it happened after paying 1st installment. I am failing to understand why more than 2 weeks can pass without getting an approval hence you continue deducting 2nd installment from my account. Manaka she is not even available on the phone and dont even provide me with any feedback. Do you you want me to raise this with Ombuds? Pls find claim number