VERY DISAPPOINTING SERVICE. DON NOT GO WITH DISCOVERY

On 25 January 2021 I logged a claim for my computer. Damage occurred because of loadshedding. They only collected my computer on 29 January 2021. On 3 February the claim administrator(they changed to a different claims administrator for some reason) called me and said that upon opening the computer the found wires cut etc etc etc. and said that this is intentional damage that I caused to my computer.

Now for what reason would you cause damage to your own property and than send it in to insurance company to get it assessed?

On 3 February I asked the claim administrator to called me, Her name is Ntekane Pretty Moeng to explain what this is all about. She only called me the next day in the afternoon.

I then asked to speak to management regarding my claim because I am extremely unhappy, till this day 10 February 2021 I have not received a call or email back. after the call I received from Ntekane Pretty Moeng I sent her 4-6 emails asking her to get management to call me. still nothing.

Discovery is obviously NOT as great as I heard. Infact I have heard a lot of complaints regarding the service from discovery lately.

This is the worst service I have received from any insurance company I have been with.

I will rather go back to Outsurance if this is the service I receive as a client. And I have it all with discovery.