DU
David U
1 reviews | Active since Jun 2017
31 Oct 2022, 11:48
Very disappointed Time to change.
Having had a fridge/ freezer stop working from a power sure on 25 October, I still have had no assessment done and all I get is a different agent telling me different procedures. Eventually it was confirmed the assessment would be done on 28 October. When I called this morning it still hasn’t been done. Maybe Discovery management and procedures implementation personnel should live without a fridge for 5 days and who knows how many more
Helpful (0)
Replies (1)0
Replies (1)DU
David U's updateReviewer Update
01 Nov 2022, 17:28It is now more than 24hours later and still no contact or resolution that was supposed to be on its way.
In fact only after numerous calls from me have I now been told “
have done an assessment on the unit & found that the Display board on the freezer & fridge compartments is faulty & compressor fan motor is also faulty. NO SIGN OF POWER SURGE AT ALL “
The above was reported by Discovery assessors or technicians who I am told were on the premises for less than half an hour.
The assessment took place at an independent service agent who had the unit on test for 4 days and in fact found no fault on the unit’s compressor or fan. Very strange !!
The only fault found was on the LCD screen’s control which in the opinion of the service center could have been caused by a power surge.
Please note no other faults reported.
The photos were provided on the online submission and full details explained to the very inefficient call centre agent explaining very clearly what had been said.
Discovery Insure is definitely not the insurance company they started out being.
In fact only after numerous calls from me have I now been told “
have done an assessment on the unit & found that the Display board on the freezer & fridge compartments is faulty & compressor fan motor is also faulty. NO SIGN OF POWER SURGE AT ALL “
The above was reported by Discovery assessors or technicians who I am told were on the premises for less than half an hour.
The assessment took place at an independent service agent who had the unit on test for 4 days and in fact found no fault on the unit’s compressor or fan. Very strange !!
The only fault found was on the LCD screen’s control which in the opinion of the service center could have been caused by a power surge.
Please note no other faults reported.
The photos were provided on the online submission and full details explained to the very inefficient call centre agent explaining very clearly what had been said.
Discovery Insure is definitely not the insurance company they started out being.
DU
David U's update01 Nov 2022, 17:28
Reviewer Update
It is now more than 24hours later and still no contact or resolution that was supposed to be on its way.
In fact only after numerous calls from me have I now been told “
have done an assessment on the unit & found that the Display board on the freezer & fridge compartments is faulty & compressor fan motor is also faulty. NO SIGN OF POWER SURGE AT ALL “
The above was reported by Discovery assessors or technicians who I am told were on the premises for less than half an hour.
The assessment took place at an independent service agent who had the unit on test for 4 days and in fact found no fault on the unit’s compressor or fan. Very strange !!
The only fault found was on the LCD screen’s control which in the opinion of the service center could have been caused by a power surge.
Please note no other faults reported.
The photos were provided on the online submission and full details explained to the very inefficient call centre agent explaining very clearly what had been said.
Discovery Insure is definitely not the insurance company they started out being.
In fact only after numerous calls from me have I now been told “
have done an assessment on the unit & found that the Display board on the freezer & fridge compartments is faulty & compressor fan motor is also faulty. NO SIGN OF POWER SURGE AT ALL “
The above was reported by Discovery assessors or technicians who I am told were on the premises for less than half an hour.
The assessment took place at an independent service agent who had the unit on test for 4 days and in fact found no fault on the unit’s compressor or fan. Very strange !!
The only fault found was on the LCD screen’s control which in the opinion of the service center could have been caused by a power surge.
Please note no other faults reported.
The photos were provided on the online submission and full details explained to the very inefficient call centre agent explaining very clearly what had been said.
Discovery Insure is definitely not the insurance company they started out being.