Very disappointed experience. Worst even since nothing is happening in 3 days.

Joined Discovery Insure on my first insurance ever on a vehicle. The reason because they seem to have better ratings than most, but having a terrible time and at this stage will seek a different insurance provider!

The promo line, and the sales pitches are always ****, but upon reading reviews of this company I joined their base with short-term insurance on my vehicle bought on a loan. On March 12th I had the misfortune to waking up to the reality of all 4 my vehicle's wheels [tires and rims] to be ****** off the vehicle. Contacted the police, proceeded to attempt to log a claim... The app doesn't work. Proceed to phone and hold for an operator, the agent assisting me refusing to book an assessor because: "Why can't I just drive the vehicle for an assessment at my preferred service provider?" I explain I don't know service providers, and [common logic?] The vehicle now HAS NO WHEELS due to theft. I get a claim number and am falsely reassured I will be contacted with information on how to send photos of videos online. I receive an e-mail that a Tebogo will contact me and is handling the case [Zero contact with this person up to date!]

I attempt to log into the claim to provide photos and details on the claim and situation, App just closes down saying that the claim is unavailable.

I get phoned during the rest of the day 4 times by different persons from different companies and persons trying to confirm if the car just can't be driven to an assessor. I explain 4 more times THAT THE VEHICLE CANNOT DRIVE BECAUSE THERE ARE NO WHEELS! Each promising that someone will contact me by day-end to get the pictures etc since the app is not working. I wait all day, no communication, no one shows. 13 March 2025 After 10 another phone call from an assessor comes, also explaining to me that they are situated 3 km from my home, can I not just drive the vehicle there as it would save time... Again I explain. Assessor explains that he will immediately complete the assessment and suggest a panel beater [Strange as the wheels needs replacement], but lies to me saying the agent will contact me as soon as the assessment is in as I would have to request the assessment to also assist in getting quotes. Again, I attempt to login to the app and get kicked out. I email information to the contact details provided, not even an auto-reply... Zero communication. It is now 14 March. Even after explaining to everyone involved that the situation is urgent, the vehicle is blocking other vehicles that were also damaged and need repairs in the incident NOTHING. I attempted to login online to see if I could get access to information there as not replies online and still no access to the app, or proper assistance on the whatsapp line [only a link to the app that does not work] The online claim object only has a RIDICULOUS amount stated on the claim for access ZERO claim details, ZERO statement of what they are actually clearing the claim for. NOTHING - just a excess payable amount.... This is the first time in my life having to pay insurance, but surely, it should not be how a client/customer is treated. You falsely state you make work of claims immediately and are accessible but I have only experience of a lack of care for customers!