Very Disappointed Discovery Client

When signing up with Discovery they sell you the stars and the moon and when you have a problem they dont communicate.

I am writing to express my disappointment regarding the lack of communication from Discovery in relation to my car, No communication from you guys, Discovery having to ask me where the car is when you clearly gave authorization for the towing company to remove and again no communication. This situation has left me feeling frustrated.

Furthermore, I recently made inquiries about purchasing a car valued at R450,000, only to receive an amended manual AOL with incorrect amounts generated by your claims system. The discrepancy in the authorized amounts has caused confusion and uncer*****y on my end, especially considering the expectations that were set based on the initial information provided. Your first email at 15.53 yesterday afternoon could have been rectified anytime between then and this morning if it was a system error. Why wait for me to sign the document and send it back and then tell me this is incorrect at 12.17 / 13:59? I find it perplexing that I am now being affected by what is being termed as a system error when I had already taken steps based on the information presented to me. The lack of clarity and transparency in this matter is disheartening and has led to a significant inconvenience on my part. This is very unprofessional and unfair to me as a client.