VERY DISAPPOINTED CLIENTS

Terrible service from Discovery insure, on the 15 July 2023 our home was broken into while we were away. The SAPS was notified and they came to scene, the inspector also came to take finger prints. The next day we notified our broker and we received an SMS on the 19 July 2023 informing us that within 24 hours an agent will contact us. Today is the 27 July 2023 and to date we haven't been informed as to what is happening. When we call our broker he says that we will be contacted before the day ends which is an everyday statement and still we have been left hanging. I called the callcentre for discovery insure to query and I was told that someone will be in touch and still nothing. Who do we go to for answers??? Our claim number is : ***