Very Disappointed

I am a new driver and recently took up an insurance policy with your company. Unfortunately, my experience so far has been extremely disappointing.

I logged a support ticket regarding my vehicle sensor, which was installed but is not functioning. Despite this, I have received no meaningful response or resolution. This raises serious concerns—if I am already experiencing such poor support now, what can I expect in the event of a claim?

I want to be very clear: should anything happen to my vehicle, I will not accept any justification related to the sensor not working or a lack of recorded activity, especially when this issue has been reported and remains unresolved.

I have made multiple follow-ups via calls and emails. Yesterday, I spoke to Elsie, who advised that she is still waiting for feedback from the individual handling my ticket. It is concerning that a company of your size relies on a single person for progress, with no backup or accountability.

For the past week, my emails have not even received an acknowledgment. Given the lack of support, I requested that the sensor be uninstalled and my insurance policy cancelled so I can consider another provider. It has now been three weeks without any response.

This level of service is unacceptable. I request urgent intervention, a clear update on my case, and immediate action on my cancellation request if the issue cannot be resolved promptly. Upon cancellation, I also expect to be refunded accordingly for the period in which the service has not been properly rendered.