1 reviews | Active since Feb 2016
VERY DELAYED CLAIM
11 Feb 2016<br> Log and receive confirmation of claim and that assess report will come to me within 3 days.<br> <br> 18 Feb 2016 (7 days later)<br> I complain on Discovery Insure facebook page as I have not received the report or an explanantion or apology. Later this day I get a call from the assessor asking where I bought the motorcycle and saying the delay was because they could not find the bike. (***? The bike was towed by their tow service provider - now I'm wondering what it has been exposed too?)<br> <br> 19 Feb 2016<br> I email the agent asking for a manager to call me and explain what is going on... NO REPLY<br> <br> 23 Feb 2016<br> No report<br> No update or call from a manager<br> No apology<br> No Bike<br> No Service<br> <br> This POOR SERVICE AND LACK OF CARE is having me move my entire portfolio away from Discovery (having been with them for 16 years...) QUICK TO SIGN ME UP - COMPLETELY ABSENT in time of need.<br> <br>
Thank you for the time afforded and speak to us about your claim experience in brief.
We acknowledge that your claim could have been handled efficiently, we apologize for the delays experienced. We are following up on the assessment report, once it's in place we'll then advise of the repairs estimated time.
Regards
Thabani
Thank you for the time afforded and speak to us about your claim experience in brief.
We acknowledge that your claim could have been handled efficiently, we apologize for the delays experienced. We are following up on the assessment report, once it's in place we'll then advise of the repairs estimated time.
Regards
Thabani