Very bad service.

When I joined Discovery Insure last year. I made it quite clear that I want insurance on my car and house contents. Yesterday my tv was damaged with this bad weather that we had. This morning when I phoned them, I was told by an agent that my house contents was cancelled last year November. When I asked her who cancelled it, her reply was, I don't know. How is that possible, I did not cancel it. All emails that I send to them, just get answered with a "Thank you for your email, a consultant will get back to you". They never do. I keep on asking for my insurance policy, but once again nothing. There service is pathetic. What if my house was broken into in December, and all my possessions ******.